At the health and welfare of its customers, partners, and employees is of the utmost importance. With the growing global and national concerns relevant to the spread of COVID-19 (Coronavirus), Scott Walker, chairman, recently relayed all the actions that the company has been taking since the outbreak.
At Mitsui Seiki’s Franklin Lakes, New Jersey offices and at its headquarters factory just outside of Tokyo, Japan, all are following the protective recommendations suggested or ordered by international, national, and local health and governmental authorities. Most of the company’s daily interaction with customers is via phone or online video calls—if the service issue can be resolved remotely via your staff and ours, technicians will attempt that mode first.
Orders in process, new orders, and shipping
For those of customers who have purchased equipment that’s currently being built, construction continues in the factory and the subsequent run-offs are still on schedule. The company is in frequent contact with its key vendors and suppliers to ensure that schedules will be maintained, even for those machines currently on backorder, and orders being placed now.
Strong outlook, new technology development
The company is currently investing even more into R & D, looking several years down the road at the industry and anticipating the types of equipment and services that will be required for its customers in the next decades.
“We are all working diligently here to retain our experienced, valuable staff to continue to provide customers with the smartest and most professional team in the industry. The company is strong financially to weather this current health and economic storm. Further, since the company was founded 90 years ago, Mitsui Seiki has embraced a tradition to use these downturns productively,” said Walker.
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